Description Sr Access Specialist- Radiology OHO (Work on site at One Hundred Oaks) JOB SUMMARY: Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer independently. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions. Coaches and mentors staff and assists with change initiatives as well as performance measures, quality monitoring and coachin
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