ChristianaCare, Helen F. Graham Cancer Center is looking for an Access Coordinator to work in the Lung Health Program.
The Helen F. Graham Cancer Center & Research Institute's Thoracic, Esophageal and Lung Cancer Multidisciplinary Center specializes in treating cancers of the lung, trachea, chest wall, mediastinum (sternum and surrounding area), and Esophagus
This position is directly responsible for the coordination of care between the practice, referring provider, hospital support providers, both specialty and primary and the patient. Access Coordinators take the responsibility to obtain and track all needed referrals and information to schedule the patient resulting in a timely, positive, and effective patient encounter ensuring a positive patient experience.
Monday- Friday 8am-4:30pm
No weekend commitments and no holidays
P RINCIPAL DUTIES AND RESPONSIBILITIES:
Work effectively and efficiently with referring physician offices and Radiology to coordinate patient care
Investigate and document all information to support Shared Decision-Making, Radiology, and support services
Investigate and document all information to support outpatient office visit services. Review patient diagnosis and coordinate directly with the practice provider to support patients with a critical diagnosis that may warrant immediate intervention.
Coordinating multidisciplinary clinic appointments according to the plan of care with Physicians, Nurse Navigators, and other care team members.
Transcribe the patient portal message, forward to the Triage Team and follow up/respond back to the patient.
Insurance verification (level of coverage to support services and out of pocket expenses)
Minimize financial risk and maximize delivery of patient care by reviewing pts with no or less than adequate insurance coverage and alert the practice director/ Lung Health Nurse Navigators. Once that connection is initiated, track the interaction until coverage have been confirmed to support the pt being seen and treated
Provide new patients with all information needed prior to the scheduled appointment date. Including the access to Patient Portal
Request referral, track and monitor process ensuring a timely response to the request and follow up interaction with the Patient and their Referring Physician
Coordinating multidisciplinary clinic appointments according to the plan of care with Physicians, Nurse Navigators, and other care team members
Transcribe the patient portal message, forward to the Triage Team and follow up/respond back to the patient
Enter and/or update all "available" information into Soarian and Cerner
Schedule tests/procedures for patients and obtain necessary prior authorizations
Performs daily operational duties such as scheduling, registration, pre-registration, verification, and authorization for treatments utilizing the Cerner Ambulatory, Rev Cycle, HealtheCare and Soarian systems
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Exceptional organizational skills
Knowledge of 3rd party billing practices
Ability to coordinate work schedule to achieve maximum productivity and efficiency
Prioritize work assignments and multitask.
Skill in oral and written communication
Ability to establish and maintain superior quality customer service with patients, patient families, staff, visitors, insurance companies, physicians, physician office staff, and the general public
High School Graduate or Equivalent
2 years' experience in a medical office practice setting is required; 3 years' experience is preferred
Medical receptionist or medical assistant degree preferred, but not required.
A resume is required to be submitted in order to be considered for this position.
Our mission as an organization is to serve our neighbors as expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors' value. This is our promise to you. We call it The ChristianaCare Way.
ChristianaCare is one of the country's most dynamic health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,300 beds).
ChristianaCare is a not-for-profit teaching health system with more than 280 residents and fellows. We are continually ranked by US News & World Report as a Best Hospital. With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.